TERMS OF SERVICE

Last updated August 19, 2025

1. AGREEMENT TO TERMS

These Terms of Service constitute a legally binding agreement made between you and Scrum Jam ("we," "us," or "our"), concerning your access to and use of the https://www.scrumjam.app website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site" and "Services").

You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these Terms of Service, then you are expressly prohibited from using the Site and Services and you must discontinue use immediately.

2. SERVICE DESCRIPTION

Scrum Jam is a real-time planning poker application that allows teams to estimate tasks collaboratively. The service includes:

  • Real-time planning poker sessions
  • Team collaboration features
  • Jira integration capabilities
  • User authentication and management
  • Room management and persistence
  • Analytics and performance monitoring

3. USER REGISTRATION AND ACCOUNT

3.1. You can register using:

  • Email and password
  • Google OAuth
  • Facebook OAuth

3.2. Account Requirements:

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must notify us of any unauthorized access
  • You may not share accounts or credentials
  • You must be at least 13 years old to use the service

3.3. Account Termination:

  • We reserve the right to suspend or terminate accounts for violations
  • You can request account deletion at any time
  • Account deletion will remove all associated data after the retention period

4. INTELLECTUAL PROPERTY RIGHTS

4.1. Our Rights:

  • All aspects of the Service are owned by us or our licensors
  • The Service code, design, and functionality are protected by copyright
  • Our trademarks and trade dress may not be used without permission

4.2. Your Rights:

  • You retain rights to content you create
  • You grant us license to use your content to provide the Service
  • You may export your data at any time

5. USER CONDUCT

You agree not to:

  • Use the service for any illegal purpose
  • Attempt to gain unauthorized access
  • Interfere with or disrupt the service
  • Circumvent rate limits (1000 requests per 10 minutes)
  • Share authentication tokens or credentials
  • Reverse engineer the application
  • Create multiple accounts for abuse
  • Use automated tools without permission
  • Harass or abuse other users

6. THIRD-PARTY SERVICES

6.1. We use third-party services for:

  • Authentication (Firebase)
  • Real-time communication (Socket.io)
  • Error tracking (Sentry)
  • Analytics (PostHog, Google Analytics)
  • Task management (Jira integration)
  • Payments (Stripe)

6.2. By using our Service, you acknowledge:

  • These services have their own terms and privacy policies
  • We are not responsible for third-party service availability
  • Third-party integrations may be modified or discontinued
  • You must comply with Atlassian's terms when using Jira integration
  • You must comply with Stripe's terms when making payments; payment processing is handled by Stripe, and we do not store full card details

7. DATA AND SECURITY

7.1. We implement security measures including:

  • TLS 1.2+ encryption
  • Role-based access control
  • Regular security audits
  • Automated monitoring
  • Rate limiting
  • Data encryption at rest

7.2. You acknowledge:

  • No system is 100% secure
  • You are responsible for your account security
  • You must report security concerns promptly
  • We may update security measures without notice

8. SERVICE AVAILABILITY AND SUPPORT

8.1. Service Level:

  • We strive for high availability but don't guarantee uptime
  • Maintenance windows may affect availability
  • We provide reasonable technical support
  • Service may be impacted by third-party dependencies

8.2. Modifications:

  • We may modify or discontinue features
  • We will provide reasonable notice of major changes
  • We may update these terms with notice

9. JIRA INTEGRATION

9.1. When using Jira integration:

  • You must have appropriate Jira permissions
  • You are responsible for data synced to/from Jira
  • Tokens are encrypted and stored securely
  • Integration may be affected by Jira API changes
  • We don't modify your Jira data without permission

10. LIMITATION OF LIABILITY

10.1. We are not liable for:

  • Data loss or corruption
  • Service interruptions
  • Third-party service issues
  • Unauthorized access
  • Misuse of the service
  • Indirect or consequential damages

10.2. Our total liability is limited to:

  • The amount paid for the service in the past 12 months
  • Or $100, whichever is greater

11. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims resulting from:

  • Your use of the Service
  • Your violation of these terms
  • Your violation of any rights of another
  • Your content or data

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania. You and Scrum Jam irrevocably agree that the courts of Vilnius, Lithuania shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms.

13. CHANGES TO TERMS

13.1. We reserve the right to modify these terms at any time. We will notify you of any changes by:

  • Posting the new Terms on the Site
  • Sending an email to registered users
  • Displaying a notice in the application

13.2. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. CONTACT US

For support or questions about these Terms:

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

16. USE OF NAMES AND LOGOS

We may display the names and/or logos of companies whose teams use our services for factual and descriptive purposes only. Such use does not imply any endorsement, sponsorship, or affiliation unless explicitly stated.

If you are a trademark owner and would prefer that your name or logo not appear on our website or in our marketing materials, please contact us at info@scrumjam.app. We will promptly remove it upon request.

17. SUBSCRIPTIONS AND BILLING

17.1. Tiers:

  • Free: Access to basic scrum poker features.
  • Pro: Unlocks company and team management plus premium features.

17.2. Subscription Owner and Company Creation:

  • When a user subscribes to Pro, a company is created and the subscriber becomes the Company Admin.
  • The company is linked to the active subscription and Pro features apply to the entire company.

17.3. Usage Limits (Pro):

  • Teams per company: up to 10.
  • Members per team: up to 30.
  • Companies per user as admin: 1.

17.4. Cancellation and Data Deletion:

  • Upon subscription cancellation, Pro features are revoked for the company.
  • After any applicable grace/retention period, the company and all associated data (teams, rooms, memberships) may be deleted and access removed for all members.
  • Deleted data cannot be recovered once removal is complete.

17.5. Billing and Refunds:

  • Fees are billed in advance and are non-refundable except where required by law.
  • We may change prices or features with reasonable prior notice for recurring subscriptions.
  • Payments are processed by Stripe. By subscribing, you authorize recurring charges and consent to our sharing necessary billing information with Stripe for payment processing. We do not store full card details.

17.6. Access and Roles:

  • Access to company and team functionality depends on your role (Company Admin, Team Lead, Member) and company settings, including domain-based auto-join where enabled.

18. SERVICE PROVIDER

The Service is operated by a sole proprietor (individual activity) based in Lithuania. For legal, billing, or support inquiries, contact info@scrumjam.app.